Apr 6, 2021
This week, Stan and Chris sat down with Paul Fipps, former
Chief Experience Officer at Under Armour and current Senior Vice
President of Customer and Partner Excellence at ServiceNow. A
former infantry soldier in the 82nd Airborne Division,
Paul reflects how the Army shaped his leadership style. Paul
discusses taking on “non-obvious roles” in companies to develop new
skill sets, how and why you should be creating "epic experiences"
for customers, and what questions you should be asking as your
teams embark on digital transformation.